Privacy Policy

1. Information we collect

1.1 Account information

When you create a PropMetrics account, we collect:

  • Email address and authentication details (managed securely by Clerk)
  • Name and basic contact information
  • Account preferences and settings

1.2 Property data

To provide our services, we collect property-related information, including:

  • Property details (address, purchase price, market value)
  • Financial information (loan details, rental income, expenses)
  • Property documentation and images
  • Custom projection settings and financial metrics
  • Portfolio organization and categorization data
  • AI-generated insights and recommendations

2. How we use your information

  • To provide and maintain our property management and analysis services
  • To calculate financial metrics and generate AI-powered projections
  • To process payments and manage subscriptions through Stripe
  • To improve and optimize our platform based on usage insights
  • To generate portfolio insights and investment recommendations
  • To communicate important updates, security notifications, and service changes

3. Data storage and security

Your data is securely stored using:

  • Supabase for database management with enterprise-grade encryption
  • Clerk for secure authentication and user management
  • Stripe for encrypted payment processing

We use industry-standard security measures to protect your personal and financial data.

4. Data sharing

We do not sell or share your personal information with third parties except in the following cases:

  • When required by law or regulatory authorities
  • With service providers necessary for platform operation (e.g., Stripe, Supabase, Clerk)
  • When explicitly requested by you (e.g., exporting reports or sharing data with financial advisors)

5. Cookies and analytics

We use cookies and similar technologies to enhance your experience, including:

  • Remembering your preferences and settings
  • Understanding platform usage and improving performance
  • Providing secure authentication
  • Delivering relevant service notifications

You can manage your cookie preferences in your browser settings.

6. International data transfers

Your data is primarily stored in Australia. However, we may transfer data to trusted service providers in other countries when necessary for platform functionality. All international transfers comply with relevant data protection laws.

7. Your rights

You have control over your personal data. You can:

  • Access and review the personal data we store
  • Request corrections to inaccurate information
  • Request deletion of your account and associated data
  • Export your data for personal use
  • Opt out of marketing communications at any time

To exercise any of these rights, contact our support team. We aim to process requests promptly.